Support
Email hello@elvoren.ee
Please tell us your device model, operating-system version and the app version (shown in Settings). A screenshot helps a lot.
Frequently asked questions
I bought Remove Ads but I still see ads
Open Settings in the game and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to buy. If ads still appear, email us with the date of the purchase (no card details, please).
I changed phones. Can I keep my purchase?
Yes. Install Chromaflow on the new device with the same Apple ID or Google account and tap Restore Purchases in Settings.
Will I lose my progress if I delete the app?
Progress is stored on your device, so deleting the app deletes your progress on that device. If device backup is on (especially on Android), Apple or Google may restore it when you reinstall. Your Remove Ads purchase is kept by Apple or Google and can always be restored.
How do I change my ad privacy choices?
Where Google requires it for your region, players aged 16 and over who see ads find Privacy Choices in the game's Settings. On Android you can also reset or delete your Advertising ID in your device settings; on iPhone and iPad you can turn tracking off in Settings → Privacy & Security → Tracking. See the Privacy Policy for details.
How do I delete my data?
Everything the app stores is on your device: deleting the app removes it from that device, and you can delete any device backup in your Apple or Google account settings. Game Center and Google Play Games data can be deleted in Apple's or Google's settings. For anything else, email us and we will reply within one month.
A level seems impossible
Use Undo to step back a few pours, or restart the level. If you think a level really cannot be solved, email us the level number and a screenshot.
About us
Chromaflow is made by Elvoren OÜ, an independent technology company in Tallinn, Estonia.